We’ve all been there – you’re trying to enjoy your day, but then something goes wrong! Complaining is a natural part of life, but it’s important to complain in English language politely. This lesson will show you how to express your concerns effectively and avoid any misunderstandings, ensuring you get the resolution you need!
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How to Complain in English Language
In a shop
You’re in a shop and the assistant gives you the wrong size/color.
- Excuse me, I think there might be a mistake with this purchase. This doesn’t seem to be the right size/color I ordered.
- Sorry, but I’m concerned that this item seems slightly damaged. Could you please have a look?
In a hotel
- Excuse me, I’m having some trouble with the internet connection in my room. Could you please assist?
- Sorry to bother you, but there appears to be a leak in the bathroom. Would you mind sending someone to take a look?
- I’m afraid I need to make a complaint. I left a valuable item in the safe, but it’s no longer there. Can someone please help me with this?
- I’m afraid there seems to be a mix-up with my room. I booked a room with a view, but this one doesn’t have one.
When people apologize, they normally say “sorry” and offer to put the situation right.
- Excuse me, but my drink is flat. Could you please replace it?
I’m sorry about that. I’ll get you a fresh one right away!
- Excuse me, I think we’ve been waiting a bit longer than expected. Could you please check on our order?
Sorry for the delay! Your order is almost ready. I’ll make sure you get your food as soon as possible.
Speaking tip
Using “sorry” when complaining can seem odd at first. But, it shows that you’re trying to be polite and respectful, and it’s a great way to get the situation fixed! Remember, everyone makes mistakes, and a calm and respectful approach often gets the best results.
Conclusion
Remember, even when you’re feeling frustrated, a polite and respectful tone can go a long way in getting your point across in English. By using phrases like “excuse me” and “sorry,” you’ll come across as more understanding and likely to get the outcome you’re looking for! Don’t be afraid to speak up, and remember, it’s always best to find a solution that works for everyone.
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